Shipping policy

Shipping Policy
Last updated: June 1, 2025

Thank you for visiting and shopping at Berbersole. This Shipping Policy applies to all orders placed through our website at berbersole.com and is designed to give you clear information about our shipping processes.

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Processing Times

All orders are processed within 5–8 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Note: During peak periods (e.g., holidays or sales), order processing times may be delayed slightly.

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Shipping Rates and Delivery Estimates

We currently offer standard and express shipping options. Shipping charges for your order will be calculated and displayed at checkout.

Please Note: Delivery times are estimates and may vary depending on your location and external factors (e.g., customs delays, carrier issues).

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Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the link provided in the email.

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Shipping Locations

We currently ship to most countries worldwide. If your country is not listed at checkout, please contact us at berbersole@gmail.com to check if we can arrange delivery.

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Duties, Taxes, and Customs

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Berbersole is not responsible for these charges if they are applied and are your responsibility as the customer.

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Lost or Damaged Shipments

We are not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier or our support team directly to file a claim. Save all packaging materials and damaged goods before filing a claim.

If your package is lost in transit, contact us at berbersole@gmail.com and we will do our best to help you recover the shipment or issue a replacement, depending on the situation.

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Delivery Issues

If a package is returned due to incorrect or incomplete address information provided by the customer, we will contact you to arrange reshipment. Additional shipping fees may apply.

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Contact Us

For questions about your order, shipping times, or anything else, please reach out to us at:
📧 berbersole@gmail.com
📍 70 RUE TAFOUKT, Tiznit 85000, MA